Quality Policy Statement

We at Vulcan Refractories Limited are committed to:

• Providing products and services that meet and exceed the expectations of our customers.
• Valuing our employees, developing their skills, and providing them with opportunities.
• Always seeking to improve on what we do.
• Keeping ourselves, our customers, and our visitors healthy & safe.
• Looking after our environment.
• Supporting our local community and good causes.
• Setting objectives and working hard to achieve them.
• Operating profitably and achieving growth.

To achieve these aims, we at Vulcan follow these guiding Quality Policies:

Customer Satisfaction

• We will provide our customers with products and services that meet their requirements and will aim to exceed their expectations.
• We will keep our customers well informed with the information they require in a clear, accurate and timely way.

Continuous Improvement

• We will work to produce better products and provide better service to our customers.
• We will help develop our workforce to do their job better, more safely, more efficiently and to a higher standard.
• We will make use of productivity, technological and process improvements.

Health, Safety and The Environment

• We will work in a way that looks after the safety and health of ourselves, our customers, and our visitors.
• We will operate in a way that helps to protect the environment.

Employee Welfare

• We will provide our employees with a safe, healthy, and pleasant working environment.
• We will provide our employees with training to develop their skills and knowledge.
• We will treat our employees fairly and with dignity.
• We will work to be a successful business so that we can offer our employees career development opportunities.

Quality Management System

We at Vulcan are committed to operating an effective EN ISO9001 Quality Management System.

• We will ensure and demonstrate that products and services conform to specifications and regulatory requirements.
• We will identify where we can improve and introduce the changes necessary to make those improvements.
• We will keep developing and improving the process, products, and service.